Policies & FAQ

HOTEL POLICIES

Pet Policy
All Season Suites is not a pet-friendly hotel. We welcome service animals but do not allow emotional support, therapy, comfort, or companion animals as outlined under the ADA.

Cancellation Policy
Please cancel at least 72 hours before your arrival date for a full refund. Cancellations that occur after that time will be charged one night’s room plus tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. Please refer to your reservation details, or call the hotel with any cancellation-related questions.

Deposit Policy
A valid credit card is required at the time of booking to hold a reservation. The credit card will be authorized (one night’s room plus tax).

FREQUENTLY ASKED QUESTIONS

Where is the nearest trolley stop?
For Dollywood, the trolley stop is at the entrance to the KOA campground right beside All Season Suites. The cost is $0.50 per person each time you board. You can also park at the main trolley stop at Patriot Park and buy an all-day pass for $2.50.

Where is the nearest bank or ATM?
Home Federal Bank is on the parkway just north of stop light #8.

Where is the nearest grocery store?
Food City is on the parkway just north of stoplight #8.

Where is the nearest airport?
McGee Tyson Airport in Knoxville is about 30-40 minutes from All Season Suites in Pigeon Forge.

How far is the Great Smoky Mountains National Park from the hotel?
Start with the seven-mile drive on the “spur” to Gatlinburg. Then, take the Gatlinburg bypass to the Great Smoky Mountains National Park entrance.

How far is Dollywood from the hotel?
It’s a 1.5-mile drive, so it only takes a few minutes to get to Dollywood!

Do you allow pets?
No. All Season Suites is not a pet-friendly hotel. We welcome service animals but do not allow emotional support, therapy, comfort, or companion animals as outlined under the ADA.