Policies & FAQ


Pet Policy
There are a select number of pet-friendly rooms available. Please note that our pet fee is $25 per night (2 dogs maximum and a 60 lb limit) and is non-refundable. Please call our front desk today to reserve one of our pet-friendly rooms. Service animals are welcome.

Cancellation Policy
Please cancel for a full refund at least 72 hours before your arrival date. Cancellations that occur after that time will be charged a one-night stay plus tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. Please refer to your reservation details or call the hotel with any cancellation-related questions.

Deposit Policy
A valid credit card is required to hold a reservation at the time of booking. The credit card will be authorized (one night’s room plus tax).


Where is the nearest trolley stop?
For Dollywood, the trolley stop is at the entrance to the KOA campground right beside All Season Suites. The cost is $0.50 per person each time you board. You can also park at the main trolley stop at Patriot Park and buy an all-day pass for $2.50.

Where is the nearest bank or ATM?
Home Federal Bank is on the parkway north of stop light #8.

Where is the nearest grocery store?
Food City is on the parkway just north of stoplight #8.

Where is the nearest airport?
McGee Tyson Airport in Knoxville is 30-40 minutes from All Season Suites in Pigeon Forge.

How far is the Great Smoky Mountains National Park from the hotel?
Start by driving the seven-mile spur to Gatlinburg. Then, take the Gatlinburg bypass to the Great Smoky Mountains National Park entrance.

How far is Dollywood from the hotel?
It’s a 1.5-mile drive, so it only takes a few minutes to get to Dollywood!

Do you allow pets?
No. All Season Suites is not a pet-friendly hotel. We welcome service animals but do not allow emotional support, therapy, comfort, or companion animals as outlined under the ADA.